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Career Transition

Price: £150 including VAT
Duration: 2 days (9:30 am – 4:30 pm)

This interactive two-day workshop will help you to increase your employment opportunities by identifying and evaluating your unique skills to produce a great CV.  Learn the key skills all employers are looking for and how to market your abilities

What will be covered?

Day 1:

How to be successful at interviews:

  • How to write a CV
  • Applying for jobs
  • What is the purpose of an interview
  • Preparing for the interview
  • What to wear and how to present yourself
  • Assertiveness and influence
  • 2 way process – what sort of questions to ask
  • Overcoming nerves
  • Motivation
  • Positive/negative mind-set

Dress Code and Work Behaviours:

  • Punctuality
  • Appropriate behaviour and language

Effective Communication:

  • The communication process
  • Recognise and overcome barriers to communication
  • Questioning and listening
  • Non-verbal communication

What will be covered?

Day 2:

Customer Care:

  • Introduction to customer care, its purpose and the importance of good service
  • Standards of performance
  • The needs and expectations of customers
  • A model of customer care
  • Improving service to exceed the customer’s expectations

Telephone Skills:

  • Effective communication on the telephone
  • Handling messages and transfers
  • Dealing with complaints and difficult callers
  • Creating a good first impression

Teams and behaviours:

  • Personal responsibility
  • Joining a team
  • Teamwork

Outcome and benefits

Delegates will:

  • Be equipped with the skills to be more confident about seeking job opportunities
  • Be able to sell themselves more effectively to potential employers
  • Be able to demonstrate understanding of the key skills employers are looking for
  • Have a good understanding of the impact of their behaviours on teams
  • Increase their self-confidence

Course materials (included)

Delegates receive courseware to refer to throughout the course and as a refresher following the course

Pre-requisites

There are no pre-requisites for this programme.

Further courses that may be of interest:

Any of our courses in the categories:

  • Work-based Competencies
  • Interpersonal Skills